Stone Age Keno
Data Deletion
Version: 2026-08-24 · Effective date: August 24, 2026
You can ask us to delete your Stone Age Keno account and the player data attached to it. Stone Age Keno is operated by SBPK, LLC; a request under this page is a request to SBPK, LLC.
1. How To Ask
There are two ways, and either is enough on its own.
By email — open to everyone
Email info@stoneagekeno.com with the subject line:
Stone Age Keno Data Deletion Request
Include your player name, your player id if you know it, and how you play — through Facebook, with a saved email and password, or as a guest. Say clearly that you want your account and player data deleted.
Please do not send anything else. We will never ask for your password, an identity document, card details, or your date of birth.
Through Facebook — if you play through Facebook
If you play through Facebook, you can use Facebook’s own data-deletion control for Stone Age Keno, in your Facebook settings for apps and games. You do not need to email us as well.
When you use it, Facebook sends us a signed request identifying the app-scoped account it applies to. We delete that account and the player data attached to it. See section 2 for why no further identity check is needed, and section 5 for timing.
2. Checking It Is You
Deletion is permanent, so we need reasonable confidence the request comes from the account owner.
By email. We may ask you to reply from the email saved on the account, write from the linked Facebook account, or confirm details only you would know. If we cannot establish that the account is yours, we may decline and will tell you why.
Through Facebook. No extra step is needed. Facebook sends the request signed, and the signature identifies the app-scoped account it applies to. A valid signed request from Facebook satisfies this identity check on its own, so the request is processed automatically without us asking you for anything further.
3. What We Delete
Once we have verified the request, we delete your player account and the data attached to it:
- your account, display name, avatar and saved login details;
- your Facebook app-scoped player id and the link between it and your account — removed everywhere we hold it, including from payment records and from the returning-player list;
- your Stone Age Keno user identifier, removed from any financial record we keep;
- your balances, owned items, progress, achievements, play and competition history, and friend and gifting links;
- your chat messages are removed from public view and detached from your account.
Deleting your account is permanent. Coins, rubies, avatars, frames and progress are lost and cannot be restored or refunded.
4. What Financial Information Remains
After your player account and its identifiers are removed, SBPK, LLC may retain limited account-de-linked financial transaction records for accounting, tax, refunds, chargebacks, reconciliation, fraud prevention, security, disputes and legal compliance.
These may include the payment provider’s transaction identifier, the transaction date, the product, the amount, the currency, and the payment or reversal status. They will not retain your Stone Age Keno user identifier or your Facebook app-scoped identifier, and cannot be used to log you in or restore your account. The provider may still identify that transaction on its own side.
How long. Normally seven years after the end of the calendar year in which the transaction was completed or finally resolved, whichever is later. A record involved in an active refund, chargeback, dispute, investigation, legal hold or other legal requirement may be kept until that matter is resolved. Seven years is SBPK, LLC’s own conservative accounting policy, not a claim about what every law requires.
5. When It Is Done
Email requests are generally completed within five business days after receipt and verification, subject to retained financial records, disputes, legal holds and other legal requirements. We will confirm by email once your deletion is complete, and tell you if any part of the request was refused and why. If a request is unusually complex, or we need more from you to verify it, we will tell you.
Requests sent automatically by Facebook are normally processed when they are received. After a request has been processed successfully, Facebook receives a confirmation code and a link where the status of that request can be checked. If processing cannot be completed, no success confirmation is issued, and the platform may send the request again.
SBPK, LLC will in any event respond to and complete verified deletion requests within the time required by applicable law.
6. If You Play Through Facebook
Simply logging out, closing the game, or removing it from Facebook does not delete your account. Removing the game stops Facebook sharing information with it, but the data we already hold stays until a deletion request is made.
To have it deleted, either use Facebook’s data-deletion control for Stone Age Keno in your Facebook settings, or email us as described in section 1. Either route deletes the same data.
7. Questions
Email info@stoneagekeno.com, or see our Privacy Policy and Contact page. Our Terms also allow us to close an account that has not been used for 180 days or more.